Returns & Exchanges
At Hamilton Jewelers, we want you to be completely satisfied with your purchase. If for any reason you are not happy with your selection, we offer a 30-day return policy for a full refund or exchange on all unworn items in their original packaging.
Initiate a Request
Visit our online returns portal or contact our concierge team to receive a Return Authorization Number (RAN) and a prepaid shipping label.
Secure Your Package
Place your jewelry in its original presentation box and include all original documentation, then pack it securely within a shipping carton.
Ship the Item
Affix the prepaid label to your package and drop it off at any authorized shipping location, ensuring you obtain a receipt for tracking purposes.
Inspection and Refund
Once our master jewelers verify the condition of the return, your refund or exchange will be processed within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing